Accuracy, Transparency,
and Trust in Every Claim.

Revenue Cycle Assessment
& Optimization

We provide comprehensive Revenue Cycle Management (RCM) assessments tailored specifically for community health centers and mission-driven healthcare organizations. Our services identify critical inefficiencies, compliance risks, and missed revenue opportunities—then deliver actionable, customized solutions to drive immediate and sustainable improvement.

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Our Services Include:

  • Full evaluation of front-end, mid-cycle, and back-end processes, including registration, charge capture, coding, billing, collections, compliance, and technology utilization.

  • Detailed mapping and review of existing workflows to identify gaps, bottlenecks, and redundancies, with recommendations for automation and standardization.

  • Analysis of key financial metrics including accounts receivable aging, denial rates, cash collections, sliding fee program performance, and patient revenue leakage.

  • Assessment of current system use (NextGen, RCxRules, Relias, Tableau) and practical strategies to unlock their full potential for automation, reporting, and staff efficiency.

  • Review of billing, coding, and documentation practices to ensure compliance with payer and regulatory requirements, reducing audit exposure and claim rejections.

  • Presentation of clear, prioritized action plans—including staffing models, KPI dashboards, leadership support structures, and strategic outsourcing options.

  • Hands-on guidance to operationalize recommendations, train staff, and monitor progress toward improved financial outcomes.

Why Choose Us?

  • Deep expertise in FQHC and community health operations

  • Data-driven insights combined with practical, real-world solutions

  • Proven track record of increasing collections, reducing denials, and improving cash flow

  • Flexible support models (advisory, hybrid, full outsourcing transitions)

About Me

I’m a healthcare revenue cycle leader with 15+ years of experience helping community health centers and high-growth organizations maximize financial performance. I specialize in building efficient, compliant revenue cycle operations that improve collections, reduce AR, and enhance patient satisfaction.

Through a data-driven, hands-on approach, I work closely with organizations to streamline workflows, optimize technology use, and strengthen operational strategy—ensuring financial sustainability and growth. If you’re ready to transform your revenue cycle and unlock new opportunities, I’m here to help.

  • “Having worked closely with Jean Thibault for over 10 years, I can confidently say she is one of the most exceptional revenue cycle leaders in healthcare administration. Jean possesses deep expertise across billing, coding, medical records, scheduling, frontdesk, clinical operations, and call center management — all critical areas she has overseen with remarkable skill and dedication.”

    — Nicole S. Wright, PsyD, CSAC, ICADC
    Chief Operations Officer | Licensed Clinical Psychologist | IMUA Health Group

  • “Jean has a remarkable ability to quickly assess processes, identify improvements, and drive meaningful change. She leads with skill, engages teams effectively, and consistently delivers outstanding results. Jean is tireless in her commitment to excellence and a true professional who sees every project through to successful completion.”

    — David Simmons
    Former CFO | Community Health Centers of Burlington

  • "I want to thank Jean for her guidance and the positive impact she’s had on both my career and our company’s growth. Referred to us over a year ago when I needed deeper expertise in a new practice management system, Jean quickly proved to be attentive, efficient, and punctual—streamlining our processes, boosting productivity, and keeping us ahead in the industry. Her flexibility, adaptability, and transparent communication have made her a pleasure to work with, and I would highly recommend her to anyone seeking a knowledgeable, dedicated consultant."

    — Sana Vega, Maine Neonatology Associates

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Results RCM & Consulting

Efficiency, Accuracy and Trust—Every Step of the Way.

Contact

E: hello@resultsrcm.com